Find the answers you need before your PAW Patrol adventure begins.
About the experience
What can I expect from the event?
Adventure is calling at PAW Patrol Rescue Pups in Plano! Inspired by the globally beloved preschool franchise produced by Spin Master Entertainment, airing on Nickelodeon and streaming on Paramount+, this immersive walkthrough experience invites families to step right into the world of PAW Patrol. Explore Adventure Bay, work together on interactive challenges, take part in rescue-themed activities, and discover iconic locations brought to life with scenic design, special effects, and engaging storytelling. Blending physical play, problem-solving, interactive moments, and themed photo opportunities, PAW Patrol Rescue Pups is a memorable adventure celebrating teamwork and fun for young fans and the whole family.
Where is the experience located?
2712 N Central Expy, Plano, TX
Does the experience take place in an indoor or outdoor venue?
This experience takes place indoors.
How long does the experience last?
The experience lasts approximately 45 minutes, with guests spending an average of 90 minutes onsite.
Will food and beverage be available on site for purchase?
Food and beverages will be available for purchase at the event. Please note, however, that gluten-free and vegan options will not be available.
Is there parking available?
There will be parking available.
Will there be additional sessions?
We cannot guarantee there will be extra dates. Please refer to the experience page for the most up-to-date availability, as it reflects the confirmed dates and timings.
Is there a dress code?
There is no specific dress code for this experience. Guests are welcome to dress casually and comfortably.
Will there be merchandise for sale?
Yes! There will be merchandise for sale at the venue.
About tickets
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website. Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number. Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email. I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us. Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. One of our agents will respond to your request as soon as possible, informing you of the next steps to follow.
No refunds are permitted under any circumstances. For more information, you can consult our T&Cs. Can I make a group booking?
If you would like to book for a large group, please book with our integrated group booking tool available at pawpatrolrescuepups.com.
About access to the event
Do I need to arrive at the start of my scheduled session?
You should plan to arrive at least 15 minutes before your scheduled experience to allow time for check-in procedures. Late arrivals will not be admitted.
Can I bring animals? Are service dogs allowed?
Pets are not permitted at this event venue. Service animals are welcome.
Is the venue accessible?
Yes, the event is being held in an accessible venue.
Do you offer carer tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us here.
Once we receive this, we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based on availability).
Please keep in mind that you will have to show the regular ticket with this carer ticket when entering the venue. Is the experience accessible for deaf/visually impaired people?
The experience is open to everyone. Please reach out to PAWPatrolRescuePups@jeitouring.com with any specific questions about accessibility. Will there be strobe lights?
This event won't include strobe lights.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience. However, there are limited seating areas in most rooms.
Will restrooms be available on site?
This venue has restrooms—please ask our staff on site for directions.
Can I take photos or record the experience?
Feel free to take photos and share them! Be sure to tag us - #PAWPatrolRescuePups Please be mindful of other guests while taking photos and avoid disrupting their experience. Professional photography equipment and tripods are not permitted.
Is there a Lost & Found?
We would recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on site, please reach out at PAWPatrolRescuePups@jeitouring.com Is a coat check available?
This venue has no coat check available.
Is there an age requirement?
All ages are welcome, and the experience is stroller (and pram) accessible.
Will there be an audio guide?
Yes! A friendly host will be with your group throughout the experience to share helpful information and guide the group through their missions.
